A REVEREND claims a catalogue of errors has prevented a new church in Newquay from being able to fully open.

Rev Clare Anderson says The Oasis Centre at Newquay Methodist Church in Pargolla Road has been unable to start various initiatives since its unveiling on September 6 as the BT Group has failed to provide an internet connection.

The premises has been unable to open between 9am and 5pm as staff have had to rely on using their own mobile data. Planned activities have had to be delayed, such as the three times a week drop sessions for homeless people. Radio Newquay is due to relocate to the premises but has not been able to do so yet without an internet connection.

Ms Anderson is now praying an internet connection is provided as soon as possible so that the church can be fully operational in the new year.

Ms Anderson said: “We started construction on our new building on Pargolla Road in September 2024. As a matter of course we notified BT in plenty of time that we would need an internet supply to the new property.

“We took occupation of the building in September 2025 after a successful completion of the project on schedule and on budget by Poltair Construction. Then, it has been one setback after another, and it is now its December 14, and we still do not have internet access.

“On September 9 BT were fully aware of all the issues. The address had been wrongly listed as 12 instead of 14 Pargolla Road and said they would send engineers who didn’t turn up repeatedly.

“They referred us to debt collection because we hadn’t paid a bill they were supposed to have cancelled but hadn’t and then cancelled our order because we hadn’t paid the bill.

“On September 26 BT managed to send us a payment request to the correct address at 14 Pargolla Road but still have the supply address wrong.

“We gave up on BT, changed to XLN on October 29 but find that although they do get things moving Openreach still manage to delay it because Openreach required Kelly Communications to do the work.

“Although we got all excited about the line being connected to the building it turns out they have connected to a point that cannot support our supply, and we are in fact no further forward and still need Openreach to come and do it properly. Apparently the Openreach system still shows that fibre is not available to 14 Pargolla Road.

“I have various documents listing the catalogue of errors.

“The implications are that we can’t welcome Radio Newquay into their new home without them being able to access the internet. We are passionate about the vital role local radio plays in communities and, within the requirements of charity law, are doing this as a way of supporting Radio Newquay.

“We have employed staff to offer the space to the community, but they can’t get work done once they have used up mobile data so our hope of being open 9am to 5pm every day is not happening.

“We can’t start the Digital Champions scheme we have joined (Cornwall Council to offer support to help get people online and stay independent

“Staff not being able to be consistently present causes us to delay some of our activities including three times a week drop in for homeless people to use our new changing places toilet. We have a focus on supporting the homeless for the next three months as part of our vision.”

A BT spokesperson said: “We are very sorry that technical errors left this community church without connectivity. While the customer has now changed their service provider, we can confirm that the service installed at the wrong address was ceased, with outstanding balances removed from their account and early termination charges waived.”

An Openreach spokesperson added: “We’re sorry for the issues the church has faced getting a connection to the new building. Full fibre broadband is available for the church to order with their chosen service provider. We’ll try to make the process as easy and quick as possible once they’ve done this.”

The Methodist Church, funded by the sale of three former churches, has replaced the temporary hub in Nansledan. The church has previously been based in various locations, including Bishop’s Academy.