People are being urged to think carefully before going to the emergency department (ED) this Easter.

It follows analysis by NHS Cornwall found that, on average, 45 local residents arrive in ED each day who do not need to be admitted and have not first tried to access care elsewhere.

For anything other than a life-threatening emergency, people can avoid the wait and worry of a trip to ED by using NHS 111 online or by phone, contacting their GP practice or seeing a community pharmacist.

Community pharmacies have private rooms and can give you a same day telephone or in-person consultation. 

GP practices may offer a referral to a local pharmacy or people can simply walk in. If they feel someone needs to see another healthcare professional they can make the necessary arrangements.

Rosie McDermott is a pharmacist based in Penzance, she said: “This is just one of the ways that the NHS, GP practices and community pharmacy teams are working together, to get you the right care, closer to your home, when you need it.

“I don’t think people realise how much pharmacies can do and how helpful they are, and we give out a lot of advice.”

People can also help by having a well-stocked first aid kit for no fuss self-care at home, and using NHS 111 online to access a minor injury unit (MIU) for sprains, strains, cuts and suspected broken bones.

You can search online for MIU wait times or download the NHSquicker free app, which provides live waiting and travel times to estimate how long it will take you to be seen.

For worries about your own or someone else’s mental health, Cornwall‘s mental health support line is available 24 hours a day, seven days a week on 0800 038 5300.

If you are ever unsure, it is best to use 111 online or call 111 and you will be directed to the right service for you.