RESIDENTS trapped in unfair and costly housing management arrangements, known as “fleecehold”, attended a recent roundtable event on Saturday [September 20] with their local MP.

Jayne Kirkham heard concerns from residents in both leasehold and freehold properties across Truro, Falmouth and the surrounding villages, especially in newer housing estates, about spiralling service charges, poor communication from managing agents and a lack of accountability.

“Many roads and green spaces in these estates haven’t been adopted by the council, and developers have instead set up private management companies, often selling them off to third parties,” said Ms Kirkham.

“These companies can raise fees year after year while doing very little maintenance in return. In some cases, even homeowners who bought their properties as freehold are still being charged service fees to do work on green spaces and roads around where they live - with charges going up and up, and the work not being completed.”

Ms Kirkham continued: “I’ve spoken with constituents whose service charges have risen by up to 30 per cent in a year with no explanation. One resident was quoted £12,000 just to fell a tree, with no alternative quotes, and they’re still waiting on a refund. It’s clear the current system isn’t working, and people aren’t getting what they’ve paid for.”

Residents reported being ignored by management companies, excluded from decision-making, and left to fight for basic repairs and services.

One attendee expressed hope that proposed legislation would provide greater transparency around service charges and, importantly, an end to unexpected bills that leaseholders are often faced with.

“These are people juggling work, childcare, and everyday life, and many don’t have the time and energy to take on these battles,” Ms Kirkham added. “They shouldn’t have to chase down managing agents just to get their roads fixed or green spaces maintained.”

In the short term, Ms Kirkham has been helping constituents navigate issues with their management companies, facilitating direct meetings and raising complaints.

Looking ahead, she is backing national reforms through the Leasehold and Freehold Reform Act 2024, which aims to make housing management fairer, more transparent, and more accountable. Key proposals include mandatory qualifications for managing agents, to professionalise the sector and ensure basic standards; fairer rules for major works, raising consultation thresholds and introducing mandatory reserve funds; and greater transparency on charges, with standardised budgeting, six-month reviews and year-end accounts with clear breakdowns.

“These are practical, long-overdue changes,” said Ms Kirkham. “I will continue to push for stronger regulation and legal protections, so that no one feels powerless in their own home.

“If you’re dealing with unresponsive managing agents, unfair charges, or properties that aren’t being properly looked after, I want to hear from you. I will keep standing up for your housing rights, no matter how big or small the issue may seem.”

Residents experiencing difficulties with their estate management companies are urged to get in touch on 01872 300 353 or at [email protected]