HOUSEHOLDS across Cornwall are being warned to watch out for fake South West Water letters demanding payment, with fraudsters using the company’s branding to make their requests appear genuine.

The water company has issued a scam alert after becoming aware of fraudulent letters being delivered to homes, containing bogus payment details and QR codes designed to trick recipients into handing over money.

The letters may look authentic, potentially making it difficult for customers to distinguish them from genuine correspondence.

South West Water is urging residents to be cautious about unexpected requests for payment and to check the details carefully before parting with their money.

Customers are being advised not to scan QR codes or make payments if they are unsure whether a letter is genuine.

The company said genuine letters should include the recipient’s correct address, account reference and relevant billing details.

However, residents are being reminded that familiar branding alone does not guarantee a letter is legitimate. Anyone in Cornwall who receives suspicious correspondence is being urged to check directly with South West Water before making a payment.

The company recommends customers visit its official website at www.southwestwater.co.uk and log in to MyAccount to check their balance, view bills and make payments securely.

Residents should access the website directly rather than following links or scanning QR codes provided in suspicious letters.

The warning comes as scammers exploit trusted company names and logos to make fraudulent payment demands appear convincing.

Victims could be tricked into transferring money to criminals or handing over financial information, potentially leaving them vulnerable to further fraud.

South West Water is encouraging people to share the warning with friends, family and neighbours to help prevent others from falling victim.

Anyone uncertain about a payment demand should verify it through the company’s official channels before taking action.